Free delivery to one UK mainland address on orders over £35.00.
|UK Standard 2nd class (up to 2kg) - allow 5 working days for delivery||£2.90|
|UK Standard 1st class (up to 1kg)||£3.40|
|UK Standard 1st class (1001g - 2kg)
|UK Standard 2nd class recorded (up to 2kg)
|UK Standard 1st class recorded (up to 1kg)
|UK Standard 1st class recorded (1001g - 2kg)
|UK Courier Service (over 2kg)||£7.80|
Postage outside UK
It is the users responsibility to select the correct postage, UK 2nd Class (up to 2kg) is insufficient funds for European or International posting. If the correct postage is not selected Emma's Soap has the option to cancel the order and refund the order cost. However Emma always endeavours to make sure your order is processed and she will advise via email or PayPal invoice if further sums are required.
|Europe (0 - 500g)||£10.15|
|Europe (500 - 1kg)||£12.50|
|Europe (1 - 1.25kg)
|Europe (1.25 - 1.5kg)
|Europe (1.5 - 1.75kg)
|Europe (1.75 - 2kg)||£16.60|
|Europe Courier Service (over 2kg)||£19.00|
|International (zone 1) USA (250g), 2 bars of soap||£9.75|
|International (zone 1) USA (500g), 4 bars of soap or a gift box or gift set||£12.50|
|International (zone 1) USA (1kg), 9 bars of soap or 2 gift boxes, or 3 gift sets||£17.30|
|International (zone 1) USA (2kg)||£22.45|
If you do not wish to pay via Paypal you can continue through to the payment screen so that your order is logged by our website and then complete your order by calling us directly on 01803 770 109 to arrange payment. We will suggest this to be in the form of a cheque, which we will need to receive and bank before dispatching your goods.
UK Mainland orders will be sent by Royal Mail, if you are not at home to receive your parcel, Royal Mail's standard procedure is to return the parcel to the local sorting office and leave you a note stating the fact where as Parcel force will take your parcel to the local Post Office and a Courier back to their depot. Alternatively you could always leave a note to postman/postwoman and or delivery driver with alternative delivery arrangements at your own risk. If you would like us to print any instructions on your parcel, please state this at checkout.
We use Royal Mail as a delivery service for small parcels, a parcel is considered lost after it has been in the postal system for a period of 14 working days for UK orders and 21 days for International orders. Though it is highly unlikely deliveries will take this amount of time, we are unable to dispatch a replacement until this period of time has elapsed. Emma's Soap is not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.
Incorrect addresses, business addresses & PO Boxes
We are not responsible for the loss of your order if the delivery address provided by you at checkout is incorrect or incomplete. If you have selected to have items sent to a business address, ensure you have permission from the addressee, we recommend that you select and pay extra for recorded delivery too. If your address is incorrect or incomplete, or you do not have permission for a parcel to be accepted on your behalf, your package maybe returned to Emma's Soap (sender address is always written on the parcel) in such circumstances an extra delivery charge will be incurred to re-deliver your order to a corrected address. Please note that couriers will not accept PO Box numbers, many PO Box numbers can not take small parcels.